Exchanges and returns

At G-Barcelona we believe in the quality of our products, however we accept all types of returns for any reason.
It will be completely free for orders with an amount equal to or greater than 60 euros.

Returns of less than 60 euros, which are not changes of size or colour, will be charged to the customer. In this case, the cost of the return will be 5 euros. Otherwise, if the customer prefers, they can go to any of our G-Barcelona stores to make the return, free of charge, by presenting the online purchase invoice.

For returns from outside the peninsula (islands and abroad) it is necessary to contact Customer Service info@g-barcelona.com
You have 15 days from the date you receive your order to return the items, in perfect condition and in their original packaging.

No refund will be made or merchandise returned until receipt and the condition of the packaging, as well as the accessories of the item being returned or exchanged, have been verified in our warehouses.
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HOW TO MAKE A RETURN?
  1. Contact us: Get in touch with us via the
    1. info@g-barcelona.com or by calling + 34 697 11 61 32
    2. Prepare your package: Use the original bag to protect the box or packaging.
    3. Receive your new product or refund your money: We will not refund the amount or send a new shipment of merchandise without verifying receipt and the good condition of the returned product.
    4. In case of a change of size or color: There are no extra costs and it is delivered in the same way as the original order.
    5. In case of return
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      REFUND OPTIONS
      1. Voucher: Has the full value of the item, valid for one year.
      2. Refund of your money: After placing your order, you will receive an email confirming your order, but this refund will be reflected in your bank account after approximately two working days (the time for bank processing). If you have paid for your order via bank transfer, your refund will be made through an account that you must provide for this purpose.
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      IMPORTANT DETAILS
      • You have 15 days from the time you receive your order to make any return, provided it is in perfect condition and in its original packaging.
      • G-Barcelona will not refund the amount or resend any merchandise until our warehouse has verified the good condition of the item being returned or exchanged.
      • The average return or exchange period is 7 working days.
      • Your money will be refunded using the same credit card you initially used to pay for the order. If you paid by bank transfer, you must provide an account number in order to process the refund.